Frequently Asked Questions
Everything you need to know about shopping with PokeRand.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic United States. International delivery times vary by location, usually ranging from 7-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite fitting garment at home.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At PokeRand, we prioritize quality and ethics. Our fashion line uses premium cotton blends and eco-friendly dyes to ensure durability while minimizing our environmental footprint.
Can I track my order once it has shipped?
Yes. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.